Introduction The following is an overview of radio communication procedures that, when followed, will minimize radio time, make radio time more effective, and reduce misinterpretation of radio messages. Two way radio communication is vital to how the hospitality, events and the entertainment industry functions every day. 1) Before you press the transmission button, gather your thoughts about what you are going to say. Their primary function is often to protect the identity of the parties involved in the radio transmission. These types of jobs may include situations in which you communicate with helicopter or airplane pilots enga… Regardless of how secure the equipment you are using may be, always operate on the basis that someone could be listening in on your transmissions. Advertising: a marked police car with its lights flashing. Operational use only. ; When using a two-way radio you cannot speak and listen at the same time, as you can with a phone. Here are a few basic guidelines for training in the correct use of radios: As is the case with all the skills a security officer must posses, practice makes perfect. Effective Communication Skills For Security Personnel Page 4 NON-VERBAL COMMUNICATION SKILLS A third aspect of effective communication is a basic understanding of body language. Often, we need to relay messages and information further than would otherwise be possible via verbal means. or "Do you copy?" He is therefor requested to get someone there to keep an eye on the money. 10-codes provide a succinct way of communicating via radio that spans users and industries. Alternatively, if you had three members of your team assigned to the stage area at a rock concert, you could assign them the call signs: Stage one, two and three. "Out": Indicates that the person is signing off. Now that you have some of the terminology down, the next step is to ensure that you have the best communications system in place for your organization. Probably the most common of these problems is accidentally cutting off the first few seconds of a transmission. Take our example of the cash office from earlier in the article. By cutting off the first few seconds of their transmission, the caller effectively cuts off their own call sign. It is important that all users of the radio net practice strict radio discipline at all times. Radios are an important safety and security tool. Maybe they even replied with a "Sure, what's your 20?" Some argue that ten codes are a thing of the past because of inconsistencies in what the codes mean in different departments, geographies and industries. Hire (long or short-term) or buy professional security radios and covert communications equipment by leading brands such as Motorola, HYT, Icom TYT and Kenwood. Now that we have covered ways on how one can properly use the two-way radios, it’s simple to see and understand how to maintain the manners and follow the two way radio Etiquette for Efficient and Effective Communications. What we have just ascertained is that there is an incident at the cash office in the member’s area on level three that requires attention when possible. This lets the person you are talking to know that you are finished. Start the message with your call, Sign and then say the call sign of the person you wish to contact. With a complete range of Software Defined Radios, we give access to different frequency bands and implement multiple protocols for voice, … © 2021 Chicago Communications, All Rights Reserved. It will alert the addressee to focus on the inc… Bear/Smokey: police officer; refers to the fact that the Smokey Bear character created by the Ad Council wears a hat similar to those of many highway patrol officers. "Roger That": A quick way to say that you understand what the other person is saying. Just like "roger" and "mayday," 10-codes date back to the first half of the 1900s. This is the best practice other than on the job experience. Tactical Radios Our Tactical Radios equip over 35 Armies worldwide, providing secure voice and data communications. ­CB radio lingo is still used by truckers today and continues to evolve. John is available for consultation and can be reached on: +61 (0)418 208 901. For example, C1, C2, C3, pronounced Charlie One, two and three, would be used in place of Ralph, Fred and Bill. As radio communications became more popular and the technology evolved, the U.S. military adopted the term "roger" … Voice procedure for radio communication There is a rule for radio communication, in another word we called it voice procedure … Make sure you have spare batteries and suitable recharging equipment. hbspt.cta._relativeUrls=true;hbspt.cta.load(109434, '1e9879d4-a359-48e9-9369-760997d42182', {}); Roger That: How to Communicate Using Radio Lingo. We all know that communication skills are amongst the most important skills that a security officer can possess. For this reason concise, consistent radio procedures and protocols are vital to ensure that messages are accurately relayed and ultimately contribute to the success of a mission. Here are some of the terms that will most likely ring a bell even if you're brand new to radio communications. Instant communications between security staff is critical, making two way radios an essential tool. Clear, descriptive language is replacing the codes in federal communications, and while it may take longer to get messages across, advocates of Plain Talk say it's worth the extra time to ensure interoperability and to make sure everyone understands each other. Radio etiquette are the rules designed to ensure smooth and precise communication over the wireless sets (aka walky-talky). As a result, all you hear is your call sign with no idea of who is calling. Data security is not one size fits all, nor is a data security communication plan. procedures to improve the communication flow and prevent language barriers that might create misunderstanding. © 2020 Interactive Media Solutions Pty Ltd, How 2020 has driven unforeseen growth for the locksmithing industry with rising security and hygiene concerns for Australian homes and workplaces, German Security and Investigation Industry Reaches €9.2 Billion Value in 2019. For example, a violent situation could be “Cyclone”. Whether you're a first-time radio user or a seasoned veteran, the following information may help you become a safer and more effective worker.In many parts of the United States and in Canada, radio certification is required for some jobs, especially if you'll be using the radio as part of an air-to-ground communications platform. Not sure what the correct protocol is when you’re using your radio? Take for example a situation where a security officer receives a radio call informing him that the door to one of the venue’s cash offices has a broken lock. The UNDAC team should always follow these procedures. Procedure words are standard, easily pronounced words which have been assigned special meanings to speed up messages handling on radio networks. Understand and get familiar with the etiquette of radio communication. Here is the complete list of the phonetic alphabet: Alpha, Bravo, Charlie, Delta, Echo, Foxtrot, Golf, Hotel, India, Juliet, Kilo, Lima, Mike, November, Oscar, Papa, Quebec, Romeo, Sierra, Tango, Uniform, Victor, Whiskey, X-ray, Yankee, Zulu. Two-way radio communication is an art.In this era of mobile phones –it is all the more important for everyone to learn how to communicate over radio; because many of the radio etiquette apply to the mobile communication as well. "Read/Copy": Both words are used to ask if the speaker is being heard or understood, for instance, "Do you read me?" Tips for clear communication & two way radio protocol. The correct procedure for transmitting a message is as follows: When putting all of the previous examples in practice, you should have a short exchange that is easily understood, accurate and concise. Learn the Phonetic Alphabet. It also enables you to receive messages hands free. In this article, we are going to look at some of the more basic, but all too often forgotten radio communication procedures required for quick, concise and accurate transmission of information via radio. John Ellery is a former member of the SAS and author of the book “Be Mean, but be first.” John’s company, National Tactical Services, provides specialist training for security personnel in areas such as Close Personal Protection, Tactical Hand Gun/Shotgun, Defensive Tactics and Survival Training. 10-1 = Receiving poorly 10-2 = Receiving well 10-3 = Stop transmitting 10-4 = Message received 10-5 = Relay … There are a number of common problems that can occur with officers who have either little or no time on a radio net. Illustration of pictogram, signal, icon - 136115275 Have you ever been communicating over two-way digital radio and heard radio lingo that had you scratching your head? Remember, everything you say can be heard. For example, can you imagine trying to communicate with someone on a first name basis when there are three people in the group all called David? Apply to Security Officer, Director of Security, Director of Communications and more! "Roger" stems from the days of Morse code communications when the letter "R" was used to indicate "received" or "message understood." “10-4,” for example, tends to universally mean “I understand.”. For example, rather than saying the cash office on the third floor in the member’s area, you could refer to its location as “Members 3”. You WILL create confusion if you reverse the first three steps, especially during emergencies and when you are communicating with a dispatcher or people who do not know you. Thus allowing for brevity and standardization of messages. The subject isn't yet settled, and the 10-codes are still widely used in public safety, as there is even an official guide created by the Association of Public Safety Communications Officials (APCO). Another problem common to people who have little or no experience on a radio net is inattentiveness. Not to mention that it is unreasonable to expect that every person in a group remember everyone’s name. Procedure Words in Radio Communications. After all, many letters sound the same when spoken. R.1. Charles "Charlie" Hopper (District 10), then communications director for the Illinois State Police, is credited with inventing the codes in the 1930s. No chit chat. In the North Atlantic Treaty Organization culture, including United States Department of Defense culture, it is often referred to by the abbreviation COMSEC. First and foremost, we observe strict radio procedures to preserve the security of the information being transmitted. During training sessions, set up a program designed to get staff familiar with using call signs and code words. It essentially means "life-threatening emergency" and is recognized internationally as a universal distress signal. When you are free to talk, open radio communications with the last caller using correct procedure and say “go ahead”. Commonly used Two-Way Radio Language: Be prepared. This includes two-way radio solutions, wireless networks, and distributed antenna systems. The following key words are used in order to covey certain messages. Try to use the best quality radio that you can afford. Require assistance.”, “OK cash office. An incident that requires more immediate assistance but is not yet dangerous could be a “Code Yellow” and a serious incident that requires immediate assistance could be a “Code Red”. Keep talk time to a bare minimum. define and monitor the Commission's corporate image; communicate to the media and public on political priorities and topics of political importance and/or public interest; provide corporate communication tools and expertise to other Commission departments; run pan-European campaigns on the priorities of the European Union (eg: InvestEU, EUandME and EU Protects) These phrases are examples of short-hand radio lingo that's been in place for decades, all designed to create succinct and crystal clear communications for radio users. People who babble to hear their own voice and to express their importance can be extremely annoying. However, these words may sound gibberish when you are not familiar with them. The international phonetic alphabet is used by sectors around the globe, including public safety, education, health care and even manufacturing, and it's also referred to as the military phonetic alphabet. 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