Feel free to revise this description to meet your specific duties and requirements. Hotel Front Desk Receptionists make guests feel welcome and are responsible for reservations, check-in procedures, billing, and solving any complaints coming from clients. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Because a receptionist… Front Desk Receptionist jobs now available. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Please, continue reading: The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Part of front desk job responsibilities is receptionist, which could include office typing duties and also include acting as a link with other hotel departments. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. The front desk receptionist job description consists of the following major tasks, duties, and responsibilities: If you are seeking the job of a front desk receptionist, the recruiter or employer will likely require that you possess certain abilities, competence, skills, etc. That is why a good hotel front desk agent is the key to successful lodging. They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, automobile companies, etc. Receptionist Job Summary Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Technical skills: They require basic skills for operating and maintaining office machinery. They essentially check guests in and out, make room reservations and track and report room statuses and rates. Did this post increase your knowledge of what front desk receptionists do? "Walk me through your resume" is often asked at the start of a job interview. that commonly form most employers’ requirements for hiring for the front desk receptionist position. You could work evenings / weekends / bank holidays on shifts. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. Education: Individuals require a minimum of a High School Diploma or GED to work as a front desk receptionist, Customer service skills: They require the ability to provide customer support in a prompt, friendly, and timely manner. Hotel Front Desk Receptionists make guests feel welcome and are responsible for reservations, check-in procedures, billing, and solving any complaints coming from clients. Administrative Job Descriptions; A front desk receptionist in any industry is the first point of contact with visitors. Descriptions of a Hotel Front Desk Position. Write a winning hotel receptionist resume. What does a Receptionist do? Front Desk represents the hotel to the guest throughout their stay. Front desk receptionist work description also entails enforcing basic security procedures in the organization by monitoring log book, notifying the security officer about unescorted guests and emergency situations; and also assisting in issuing guest passes and employee ID cards. Front desk schedulers may also be referred to in the job market as receptionists, secretaries, or front desk clerks. The front desk receptionist is the first point of contact for customers, guests, and walk-ins. Ability to learn on the job. Job description for hotel front office staffs. Verified employers. Keep reading for a REAL hotel front desk job description you won’t find on Indeed. A front desk receptionist in any industry is the first point of contact with visitors. Some front-desk jobs, in a hotel for example, not only greet and assist customers, but … The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. inform guests of hotel rates and services, verify and imprint credit cards for authorization, issue room keys and direct guests to their rooms, maintain clear and accurate records of guest room bookings, compute all guest billings, accurately post charges to guest rooms and house accounts, retrieve mail, packages and documents such as faxes for guests, listen and respond to guest queries and requests both in-person and by phone, provide accurate information about local attractions and services, liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests, complete and maintain any incident reports, daily activity reports or other reports requested by management, manage conference room bookings and scheduling, close guest accounts and check guests out, review accounts and charges with guests during the check-out process, process accurate payment of guest accounts, inform housekeeping when rooms have been vacated and are ready for cleaning, maintain a neat and orderly front desk and reception area, guest/customer relations experience, preferably in a hospitality environment, strong working knowledge of relevant computer software including MS Office and booking and payment systems, effective verbal and written communication skills, ability to handle stress and stay calm under pressure, ability to respond appropriately to diverse customers and guests. 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