What do I do if my PayWear Card or complimentary black Keeper included in the Essentials starter pack is faulty? How long does the $5 Hey You credit offer run for? What should I do if I have experienced fraud on my credit card? How do I disable 4 digit Passcode sign in, or use a password or fingerprint instead? What is a Device Account Number and how is it different from my Card Account Number? What's the purpose of the ‘Reference’ field when sending an Osko® payment? Does this mean the online keypad will be replaced if my session has timed out? Can I include a description with in my Siri payment? Will my password information for non-Westpac accounts remain secure? How do I arrange for Mobile Payments to be blocked if my phone becomes lost or stolen? Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. What happens if my application for financial hardship is declined? Google Pay works with hundreds of banks and payment providers. My loved one has recently passed away. How do I set up a new bank account before I arrive in Australia? Are Westpac Keyboard transactions secure? What information am I sharing with Apple via Siri? How do I make an Osko® payment to a BSB and account number? How will I know I've received a near real-time Osko® payment? How can I get the $5 Hey You credit offer if I don't have the Hey You app installed on my mobile? The official Mobile Banking app for Westpac Australia customers. Why do I need to provide my email address? / Can I add my card on multiple devices? 9:30am - 5pm, Fri How do I get the Westpac iPhone or Android Phone app for Mobile Banking? What is Westpac online banking for businesses? I can see the mobile cheque feature on my personal profile but not on my business profile? Can I add multiple cards to my Garmin smart watch? How do I remove a card from their Fitbit Pay? There is no fee charged by Westpac to add your card to Google Pay. I can see my card in Google Pay but my transaction is declining. How do I set up a credit card repayment reminder in the Westpac Mobile Banking app? Why do I need to give you access to my contacts list to use Pay to Mobile? When will the External Accounts Service be removed? Google Pay works at millions of stores worldwide – anywhere you can make a contactless payment. Why don’t the card details on the merchant’s receipt match my physical card number? I can see my Card in Samsung Pay but my transaction is declined. What are the Centsitive Objects Slimline Keeper and Centsitive Patch? My device has been lost or stolen. What happens if the cheque is dishonoured or declined? What if I have 2 banking apps? Can I get the $5 Hey You credit offer if I already have the Hey You app v3.0.1 (or above) on my mobile? How do I know that a PayID belongs to the correct person? I received an email from Westpac. What will happen when my card expires? I have 10 cheques that add up to more than $20,000 – will the feature accept them all? Are there any transaction limits with Osko® payments and payments to PayIDs? How do I register for Westpac SMS Protect? What is my ‘Main Account Balance' and how is that different to my ‘Closing Balance’ in SmartPlan? How do I know I'm on the real Westpac website? Are mobile payments from my mobile secure? How do I make a Pay Anyone payment using Online Banking? Can more than one person’s face be stored on the iPhone X? I have a joint account – can I receive Digital Mail? Your phone is always with you. How can I earn and redeem Altitude Rewards? Why do I need to be identified by Westpac? Set Westpac Pay as your default mobile payment application 5. This information does not take your personal objectives, circumstances or needs into account. What is the Centsitive Objects Band + Chain? What measures can I take to protect my information? Are there any changes to my statement when I have a SmartPlan? A valid Token Key is required to make an Google Pay payment. Will the terms and conditions for my Westpac Debit Mastercard® and Westpac everyday bank account change as a result of ordering or using Westpac PayWear? How do I make a BPAY® payment using Online Banking? Is there a limit on the value of purchases I can make using my Westpac PayWear? Should I close the accounts of the deceased? How many accounts can I link my PayID to? How do I enable the Westpac Banking skill? How long does it take to activate a SmartPlan? Do I need to have my phone nearby to use Fitbit Pay? Westpac Group has announced the sale of its Westpac Pacific businesses; Westpac Bank - PNG - Limited and Westpac Fiji, to Kina Bank, subject to local regulatory and Kina shareholder approvals. What are the phrases I can use with Siri? Why hasn't my mobile payment gone through? What are my transfer limits for business accounts and how do I change them? Can I add my cards to more than 1 device? 9:30am - 4pm, Mon - Thurs Quick Tip: when adding your card details to Google Pay, make sure that it is exactly the same as it appears on your plastic card. Like a contactless card it’s a fast and convenient way to pay for small purchases. Will I still be able to make payments if there is no mobile network reception? Authenticate your account using your Westpac One login details 4. I received an invitation to open a joint account with someone I don’t know. Simply hold your Westpac PayTag to any contactless enabled EFTPOS terminal and your payment will be made. Google Pay is available for your eligible debit and credit cards. Can I activate my card on mobile if I don’t have the app? What accounts can Pay to Mobile payments recipients collect payment into? How do I reset my business user password? How do I install the Travel Companion feature? Can I make a payment in a different currency using Siri? Which countries is Travel Companion available in? I deposited a cheque at the branch and it was rejected, why? Can I use the Westpac Banking Action for Google Assistant for general customer service support? How do I turn on/off the travel notifications? How do I close my everyday or savings accounts (including DIY Super Working accounts and DIY Super Savings accounts)? Why is the External Accounts Service being removed? What do I do if I haven’t received my PayWear Card? You can apply to borrow up to $50,000 unsecured – or maybe more, depending on your circumstances. What happens when I fill in the online form? If I delete the Windows App from my phone can I download it again? I have an Android device, can I access an Instant Digital Card? How do I dispute a transaction made using Apple Pay? Can I still make split payments using my mobile? Once I've linked my Westpac Online Banking to Google Assistant, how do I use it? I can see my card in my Garmin but the transaction is declining. How does the Westpac Protect™ SMS Code provide extra protection? How do I set up a recurring payment online? Can I report a lost or stolen card from Online Banking? Why is this? Are there any fees to use Osko® or PayID? Do I need an internet connection to make Fitbit Pay payments? How will my personal information be shared with Samsung? Westpac Mobile PayWay enables your business to accept credit and debit card payments using a secure card reader connected to your smartphones or tablets*. Can I make or receive international payments with Osko® or PayID? The mobile phone you use for Google Pay needs to be registered for SMS Protect® to verify the cards you add. These may change or we may introduce new ones in the future. Does the removal of the Online Keypad mean it is less secure now? If I have an iPhone X, can I use Face ID on the Westpac app to log in? 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