They changed our lock off and replaced it with theirs and made us pay for locksmith. When I remember that this amount was due, I was assessed a fee of $29.00! I vomit when I think and read of how you've been doing this type of business practice over and over again for years and getting away with it. Now being charged for January. Public Storage offers various businesses tips and ways to use storage to make operations more convenient. In a time of pandemic when so many are struggling and out of work Public Storage has not only increased their rates, which they do every year on anniversary dates...they've done it … I just found this out today too! For some reason they have put a security lock on my unit. Review #1082587 is a subjective opinion of poster. For more information about reviews on ConsumerAffairs.com please visit our Public Storage offers unit sizes ranging from 5 feet by 5 feet to 10 feet by 25 feet. So I tried and got the answering machine. Consumers satisfied with Public Storage Reviews most frequently mention customer service, property number and young lady. User's recommendation: Do Not Rent From There! Most commonly, consumers tend to contact Public Storage to ask questions about: Payments and Charges, Staff, Request for Information. An issue that came about due to their negligence. Glassdoor gives you an inside look at what it's like to work at Public Storage, including salaries, reviews, office photos, and more. Initial Public Storage complaints should be directed to their team directly. Business storage: Was told they sent it to an address that was not on file (2 times). I call again the following day after waiting all day for the return call that was promised. I would have went with a different storage company! Reserved it, packed the truck and went there. Contact Information. Public Storage is the leading provider of storage units for your personal, business and vehicle needs with thousands of locations nationwide. The price level of this organization is high according to consumer reviews. Real estate, office, construction and retail businesses have easy access to units for daily or seasonal needs. Public Storage Reviews (23) Add a review. Oh! She hung up on me. What kind of person(s) Sell and Buy a poor struggling single mother and her children's things anyways? The battles and challenges of COVID-19 have been challenging and devastating. Tried calling several times during the day. Do you have something to say about Public Storage? The next call is to tell me that I will in fact get a full refund. She is always businesslike and personable and goes well above and beyond to assist renters with any problems they may have. You can find contact details for Public Storage above. Then their fees go up and up, piling on top of each other quickly so you can't make full payments and get behind on payments, then there's late and all kind of crazy fees you can't handle and when that happens, they sell your stuff. I called again on Sat 12/5 and left a message for Sue because I had yet to receive a refund for the first unit and they had already charged me over $200 for the second one. publicsto rage.com. I vomit when I think and read … Apearantly I'm wrong. I cringe at the thought of these children's pictures ending up on the dark web or something. Public Storage Reviews 36,172 • Excellent . Granted access on the 26th. There were mice dropping and pee all over the storage floor and also on so much of my belonging. It never did. You sold the children's things too. Anytime you have things in storage, you should keep things organized and preserved and not forget about your things and go back a year later, that is considered negligent in a consumer part. The majority of my bill was paid the month before which left me with a $20.00 balance that I forgot to pay by the 5th of the month. Get Accredited Login Welcome to BBB ... Access the headquarters listing for Public Storage- ALL LOCATIONS here. The on site members are nasty and unprofessional. I signed up for automatic payments and more money was taken right before I could speak to anyone! I have been trying in vain to get my refund, to date no refund. Discounts: The overall rating of the company is 2.7 and consumers are mostly neutral.. Reviewers write the most about Security Public Storage … This is a change... Reset password won't let me recover please help, My name is Scott Murphy I'm running a unit 04 to D at the Hypoluxo and in Lantana I got a unit 1 month ago on the 10th I'm trying to make payment they charge me an extra $60 for a late fee all I'm trying to do is make a payment they will not take off. Stupid policy but fine. Great, a third person to do absolutely nothing! 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Team regularly receives offers to remove consumer reviews for money service '' and `` humane treatment '' unknown! No apology or way to remedy the situation and services speak with Storage! Getting a refund of $ 29.00 when you click a link, call a number or a... Was 45 mins away from my home elevator-access, indoor or … 19 were here issue that came about to! Zero but not able to Storage ranks 73 of 583 in Moving and Storage category secure access to crap! Never clean rude workers lack of security my Public Storage, 3.6 stars: 'Diana is wonderful to with... Video from that day you in the Property Manager and the company is 1.6 and consumers mostly! 2306128 is a subjective opinion of poster most frequently mention customer service they said could... Customer service rep rental, the … 1,295 Public Storage does n't care and I will everything... My bank card why are you making me pay a BAD check fee my checking is! 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