Apply to Front Desk Agent, Front Desk Manager, Guest Service Agent and more! Assign, coordinate and supervise the work activities of the front office team, Supervise all duties performed by front office employees. Provides technical support to front desk and housekeeping staff when needed. Observes performance and encourages improvement, Uses creative management skills to solve guest and team member problems. Handle cash, make change and balance an assigned house bank, Accept and record vouchers, travelers checks and other forms of payments. Receptionists serve as a business’ front-desk associate and are responsible for several administrative support duties that keep the office running efficiently. Handle everyday guest comments, requests, concerns and communicate with necessary departments to ensure guest satisfaction. Effectively train and assist team members in hotel policies, services, events, and overall knowledge of hotel practices, Monitor satisfaction trends and evaluate and assess service to continually improve guest satisfaction, Aided in improving SALT satisfaction scores by 30%, Trained and developed several new associates, Introduced and successfully implemented new shift closing process, Moved the Guest Satisfaction Scores higher by better inter-department communications, Successfully increased revenue by aggressive airport room sales, Successfully achieved higher level of success in financial and guest services aspect by taking proactive measures, Organized team meetings to ensure that the entire front office team is on the same page, Successfully passed all the requirements of quality assurance audit, Implemented competitive training programs for the associates to keep them motivated, Successfully completed cross training for the food and beverage department. Input messages into the computer. Monthly reports and reconciliation of Metro Cards and Quarters to Grants Fiscal, Maintains logs and verifies all monies upon receipt. Develop and implement controls for expense management. A successful Front Office Manager resume should emphasize leadership and supervisory abilities, communication skills, problem-solving skills and previous experience in a Front Office department. Ability to observe and detect signs of emergency situations, Supervise accurate and efficient Reception operations including check in/out procedures, Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork, Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards, Conduct training programs on an ongoing basis, Committed to delivering a high level of customer service, Direct supervision of Front Desk clerks on his/her shift, Overall Front Desk operations in the absence of the Assistant or Front Desk Manager, Performing all duties Front Desk clerks are responsible for, Keeping the lines of communication open with both Front Desk Managers and the staff members who report to you, Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources, Maintain a good working relationship with all Departments, Reordering supplies for Sundries shop as well as selling and posting these items, Instructing guest on local entertainment / dining as necessary, Maintenance of Front Desk equipment and supplies, Handles all guest service issues as they arise at the Front Desk up to the standards established and in accordance with the goals and objectives of the hotel, Performs majority of training for GSRs. Input all information into computers to communicate guest requests and complaints, Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings, At least 1 year of Front Desk experience required, prior Supervisor experience preferred, Basic mathematical skills and ability to operate a 10-key by touch, Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Reconciles all transactions at the close of each shift, Works harmoniously and professionally with co-workers and supervisors, Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage, Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Partner with Manager to ensure staffing levels and guidelines are met, Maintain and monitor Front Desk and Concierge staff lunch breaks without impacting the operation, Responsible for working within a self-directed team planning, organizing, and ensuring the successful arrival and departure for groups ranging from small sports teams to large convention groups, Partner with Catering and Convention Services Managers and multiple resorts to ensure group needs are met, Participate in Pre and Post Conventions meetings to represent the resort and determine enhancements to the group business and ensure a seamless experience for our group guests. Prior Front Desk experience in a full-service boutique or luxury hotel environment preferred, Experience using Microsoft Office required. Supervising all front office operations (PBX, Front Desk, Bell, Valet, Door and Concierge services). Front Desk Supervisor Resume Examples Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. Experience with web-based Outlook 365 helpful, Must display ability to work with general computer operations, including reservations software (OPERA). Supervise the key handling procedures for maximum security, Ensure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolved, Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies, Cash handling and credit processing as required, to include Gift Card redemption, To support the Concierge or Royal Service agent as required, Resolve guest complaints or otherwise follow up with manager, Review room queue and work with Housekeeping to expedite turnover, Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored, Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department, Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached, Ensure that one’s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault, Ensure the strict control of room keys. Assures that guest is assigned type of room requested and the correct rate is charged. Accept payment for guest accounts at check in and check out. Coach, counsel and discipline employees when necessary, using proper documentation and proper techniques. Helped organize the front desk staff and took over for the Front Office Managers when they were not present. Train staff members in accordance to brand standards. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered, Must have at least 1 year prior Front Desk Experience in hotel industry, Must be able to work a flexible schedule which includes evenings, weekends and holidays, Must have a good command of the English language and be able to read, write and speak English fluently, Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed, Strong communication and problem solving skills, Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Supervised a staff of 10 Front Desk Agents. Ensure work is completed to include shift closings, room deposits, refunds and rebates, Take personal responsibility for correcting customer service problems, Respond and address guest concerns to upper management and other departments, Provide information and direction to staff to achieve 100% occupancy. Monitors and oversees registration quality, completeness and collection of personal payment responsibilities, identifying issues and implements improvement initiatives as needed, Responsible for training office personnel for front desk, reception and billing activities related to procedure intake and scheduling. Ensure quality service through inspection for the cleanliness of all public areas and guestrooms. Settles bill accurately through credit card or cash transaction, Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Your Front Desk Agent resume objective should be as pleasant as your welcome smile to hotel’s guests, in order to entice the hiring manager to scrutinize your resume. If offered a … Assisted the FOM with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis. Assigns and instructs guest service agents in the details of work. Addressed guest and employee complaints or concerns, Checked guests in quickly and efficiently, and reminded them of any promotions or events that were going on for that night or during their stay. Go above & beyond to ensure Tour Groups and all guests have an enjoyable stay, Maintain and balance room inventory and communicate any discrepancies or concerns to all departments, Should be highly knowledgeable about Lake Powell Resort and Marinas and the surrounding areas; acting as a concierge resource for all guests. Its professional summary identifies the jobseeker’s title and gives a synopsis of her experience and skills. Retrieve mail, small packages and facsimiles for customers as requested, Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. JOB DESCRIPTION TITLE OF POSITION: Front Office Supervisor DEPARTMENT: Front Office REPORTS TO: Hotel Manager BASIC FUNCTION: This position is responsible for coordinating all Front Office activities, empowering the Front … Dealt with a variety of clients visiting our mountain resort for weddings, business, and vacations. Handled all guest complaints and ensure guest satisfaction. The most successful Front Office Supervisor resume samples highlight leadership, communication skills, problem-solving abilities, basic IT skills and being able to handle crisis. The most successful Front Office Supervisor resume samples highlight leadership, communication skills, problem-solving abilities, basic IT skills and being able to handle crisis. Minimally intermediate computer skills. Ability to take initiative and exercise sound judgment, decision making and problem solving, Strong computer skills, including basic keyboarding skills, Proficient with Microsoft Office Suite (Word, Excel, Outlook), Proven customer service skills. As a front desk supervisor, you have a dual responsibility, caring for guests and employees. Interaction with guest will be in person and by phone, Must be willing to work a flexible schedule in order to accomplish all major responsibilities. Accurately and promptly fulfilling guests requests. Assisted in training all Guest Service agents and PBX Operators. Analyzes quality issues, identifies training needs and ensures implementation to improve results. and remain standing during extended periods during shift, Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures including safety procedures and local, state and federal laws and regulations, Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Objective: Seek the Position of Hotel Front Desk Supervisor SUMMARY: Extremely talented Front Desk supervisor with more than six years experience in providing quality guest service within the guidelines specified by the hotel management; overseeing all Front Office operations, (Front Desk… *, Derive a sense of pride in work well done, We pay a very competitive salary in Miami and offer a robust benefit plan, Trains Front Desk personnel by utilizing training programs established in conjunction with Aramark, and client, Oversees front desk tasks to ensure world class service is provided in the following areas, A strong knowledge of personal computers is essential, Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established, Maintain and improve the quality of the guests experience, Process all payments according to established hotel requirements, Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX, Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance and following designated roles of printing necessary reports, Assist guest services, safety services, housekeeping, and engineering team with accommodating guest and request, Maintain and organize Site Inspections by keeping detailed records of when site inspections are to occur, selecting rooms and communicating to necessary department heads, Maintains and controls safe while on duty, keeping detailed records of all transactions, Provides new hires with adequate training and ongoing training for all other front desk employees, Completes audits on Front office Checklist and ensures they are being completed on a daily/shift basis, Performs other job related duties as assigned, Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts, Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare moderately complex mathematical calculations without error, Ability to see and hear in order to observe and detect signs of emergency situations, Effectively handle incidents and guest concerns in a timely professional manner to ensure high levels of guest satisfaction. 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