There are many supervisor positions in different fields for which this sample resume … Sample resume for a manufacturing plant manager View this sample resume for a manufacturing plant manager, or download the manufacturing plant manager resume template in Word. floor supervisor Manage personal and employee schedule, responsible for opening and closing store. Monitored table games to ensure Tribal, State, and Federal regulations were followed, Responsible for achieving and maintaining sales and service goals. Promoted from associate to floor supervisor within a month of starting, Delegate tasks to task appropriate people, Manage associates to make the store more efficient, Ensure the store runs smoothly and customer service is achieved, Lead and Manage shifts while acting as manager-in charge of store, Administrate daily duties to ensure productivity and operation runs efficiently and profitably. This role has direct involvement with both guests and management and strong communication skills are required. - Instantly download in PDF format or share a custom link. Provide any assistance a customer may need. frequently, Must be able to work on your feet for extended periods of time, Frequent stooping, squatting, overhead lifting, and walking, Able to work in a constant state of alertness and safe manner, Process fills/credits/markers and maintain records of them, Monitor players to insure integrity of games, Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues to ensure an exceptional guest experience, Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Fairmont standards, Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned, Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained, High school diploma required; Hospitality degree is an asset, At least 2 years housekeeping experience in a luxury hotel environment required, At least 1 year supervisory experience is preferred; basic training skills are required, Experience with Property Manager and Microsoft office suite of programmes an asset, To ensure a high level of customer service is offered in the store, Monitor and support customer service action plans, To support customer service with product knowledge and awareness of the following, Plan the daily planners in advance ensuring that the following areas are covered at all times, To be aware of the daily and monthly budgets to meet and exceed them, To ensure standards are maintained during the day and at closings, Experience managing a fast-paced retail operation (for external candidates) or outstanding performance and, Supervise assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives, Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes, Supervise assigned staff to include: hiring recommendations that encompass the company’s diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling. Explains games and procedures, and assists the guests with any necessary requests Solicits feedback from employees and ideas and suggestions from guests for new products, services, technology and processes to ensure MGM National Harbor’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Resolve guest and employee complaints, escalate to Shift Manager if needed, Responsible for maintaining table game signage. Show Resume Text. Under the direction of the Store Manager, monitors and maintains store operations standards and delegates tasks to associates as needed to maintain operational excellence, Responsible for smooth operation of the floor assigned, Responsible for the performance of floor boys, Organises and facilitates the room making process, Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor, Checks the occupied and departure rooms, giving special attention to guest needs, Ensures that the entire operation is performed as per the laid down standards, To organise immediately the guest needs under intimation to EHK/Executive, Aware of all room categories and amenities, Assist Housekeeping Manager with training requirements, Represent the needs of the team to others in the hotel, Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company, Proficient in the use of Microsoft Office, Strong Leadership skills in managing teams, Bachelor’s degree or Diploma in Hotel Administration, Hotel Management or equivalent, 2 years housekeeping / Housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience, Type and level of experience required may vary slightly based on size and complexity of operation, Supervise the performance of the Executive Lounge in the hotel, Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation, Executive tasks as instructed by the Executive Lounge Manager or Assistant, To assist in controlling maximum Food & Beverage cost, To ensure that all Guest Recognition Programs and Long Stay Programs are carried out according to established Policies & procedures, Previous supervisory experience in the hotel, leisure or retail sector, Ability to listen and respond to demanding Guest needs, Previous experience in Executive Lounge Supervisor or Manager in a hotel environment, Supervises all Slot Floorpersons in assigned section. Regularly communicates any associate concerns directly to the Store Manager or Human Resources as necessary. Try Now! Opening and Closing store in an ordered and timely fashion, including counting cash registers, making deposits, and storing and filing all of the appropriate paperwork. Collaborating and communicating with sales associates to sell products and ensure all store goals are being made as far as key performance indicators and an overall quality of sale. Supervised and trained new employees with an emphasis on customer service. Below you'll find our how-to section that will guide you through each section of a Floor Manager resume. Responsible for driving top line sales and implementing different systems to improve the guest experience. Assist in implementing methods and procedures to ensure efficient operations. ), Must be able to work on feet for extended periods of time, Strong verbal and written communication skills required, Must be able to work a flexible schedule which may include late nights, early mornings, weekends and holidays, Identify and implement strategies and initiatives to achieve and exceed business goals, Oversee and maintain the customer service standards to the highest possible level, Represent the Calvin Klein image through personal and professional appearance, Take responsibility for productivity and profitability of the store including sales growth, staffing and inventory results, Responsible for all activities within the store in the absence of the General Manager / Associate Manager, To understand and comply with all company policy, procedures and operations, To maintain the highest level of security and safety awareness within the store, To recognize problems, analyze causes, generate alternatives and solutions, Manage all controllable expenses, including the allocation of payroll, Assist in recruiting and hiring sales associates who have strong presentation and communication skills representative of the Calvin Klein image, Develop all Associates to be knowledgeable in areas of product, merchandising, operations, customer service, sales and growth within the company, Motivate and develop support staff to meet store goals / objectives, Effectively supervise the sales floor to ensure customer / associate awareness at all times, Demonstrate teamwork within store and company and ensure that staff is treated professionally, respectfully and courteously, Responsible for direct supervision of a selected department or departments and ensuring the department(s) performs to its maximum potential, Participate and oversee the execution of all merchandising directives, updates and markdowns in a timely and effective manner, Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy, Ensure that brand consistency is upheld in the store and merchandising standards are consistently met, Have thorough knowledge of sales floor and stockroom organization / systems, Minimum two years management experience, preferably in a retail clothing environment, or equivalent senior management experience, Minimum of one to three years of Retail Management experience, preferably in a retail clothing environment, or equivalent senior management experience, Minimum high school education or equivalent. Provided excellent customer service. Resolves most questions and problems, and refers complex issues to Store Management, Ability to communicate effectively with all levels of company personnel through oral and written means is required, No direct supervisory responsibilities. Use our winning casino floor supervisor resume templates to help you build the perfect resume. Managing customer service and a team of approximately 70 associates. Assign duties, responsibilities, and work stations to employees in accordance with work requirements. This way, you can position yourself in the best way to get hired. Quickly and effectively solved customer challenges and concerns. This resume is a sample for the post of Floor Supervisor. Administrative management of wine program with Wine Director. Below you'll find our how-to section that will guide you … Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Experience with open table operating system. Ensure Sales staff is trained and knowledgeable on current products, Maintain department presentation and sales performance through upholding company and/or store direction and guidelines, Answer product and order inquiries inclusive of computer research, coordination with other departments such as the distribution center, customer service or retail accounting, Maintain a high professional standard of individual behavior for the demonstration of respect, courtesy and professionalism to align with Columbia Sportswear expectations, Maintain positive open lines of communication with all Columbia Sportswear management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the organization, Assists with motivating associates to achieve maximum sales productivity and ensures that sales plans are achieved, Assists with ensuring proper sales promotional setup of store and maintenance of sales floor and stock room to create a neat, clean, and well presented store, Adheres to policies and procedures, standards and practices and company directives including Loss Prevention, Health and Safety, Human Resources and proper cash handling procedures, 2 plus years experience in a retail environment, preferably fashion, Proven record of attaining and exceeding sales targets, An understanding of and appreciation of Cotton On’s Core Purpose and Core Values, Current, legal eligibility to work in South Africa, 1 plus years management experience – motivating, managing and leading your team, Effective verbal, listening and written communication skills, NB: Please note all short listed applicants will be contacted, 1-2 years retail management or customer service experience in the outdoor sport industry, Must actively participate in at least three of the sports Eastern Mountain Sports caters to, Supervise, motivate and develop a team of showroom assistants alongside the other two showroom supervisors, Plan and deliver ongoing training sessions including inductions for new starters, product knowledge and ways of working, Carry out assessments including risk assessments for materials and equipment, Work closely with internal stakeholders including senior executives, Delivering a customer experience that exceeds expectations, Identify and helps implement strategies and initiatives to achieve and exceed business goals, Monitor sales floor and zone coverage to drive sales and maintain customer focus through the Sales Generation Manager program, Supervise and follow-up daily goals and tasks of Sales Associates, and Cashiers, Training and development of Sales Associates, and Cashiers, Responsibility for assisting in management of sales, shrink, controllable expenses including payroll, Visual presentation, including planning, implementation/execution, adjustments and feedback on strategies, Compliance with Sales Generation, Direct Replenishment (if applicable) and Recovery Programs, Analyze and monitor sales performance and inventory management by department, Work closely with Sales Manager to ensure productivity goals are met, Evaluate Sales Agents to ensure all metrics are met, Ensure that the Sales department provides World Class Service at all times ensuring customer confidence, Develop and maintain relations with other departments/contact centers to ensure accurate and up to date knowledge is shared, Work closely with the HR Department to effectively manage conduct/performance issues and coordinate internal hires into the Customer Service Department, Build and maintain a positive working environment and promotes World Class Service, Prefer 2 years experience supervising a team within a contact center environment, Ability to maximize performance through coaching and development, Strong communication, presentation and writing skills required, Ability to analyze data, solve problems and continuously improve service levels, Understands the Sales environment and stays abreast of issues and events that have an impact on the business, Must have working knowledge of Microsoft products (Excel, Word, Outlook) and other Ticketmaster related applications, Must have a genuine interest in working with people, Ability to suggestively sell and be persuasive, while coaching others to do similar, Strong communication and inter-personal skills, Merchandising experience, in both hardlines and softlines, a plus, Ability to manage multiple tasks and meet deadlines, 2+ years of customer service experience, preferably in retail sales, 1+ years of retail management experience, preferably in the outdoor industry, Have a passion for the the outdoors and outfitting customers, Active participation in at least three of the sports that EMS represents, Manages and directs daily activities that drives the achievement of labor targets, guest attendance goals, ticket sales, merchandise sales, and consumer and guest experiences, Ensures appropriate and needed resources are ready and are accessible to support other departments, consumers, and the business to ensure desired business outcomes are achieved, to include: key holder responsibilities #execute open and closing checklists, adequate staffing levels for each zone, staffing VIP tour appointments, executes zone charts, meal and break periods, and ensures building readiness for guests, and employees, and conducts morning staff briefings, Provide necessary coaching, delegating, on-the- job training, and monitoring performance of 20 # 30 hourly associates to ensure clarity about of roles and responsibilities in order to achieve guest service standards, and efficiencies in all aspects of the operation, Receive, and respond to customer, and consumer inquires/feedback using documented best practices in order to provide improved service performance, guest resolution and /or capture and report trends to internal stakeholders for long term resolutions, Ensures Company resources (e.g., cash, physical assets, property, and computer equipment/software/passwords and personnel information) are used effectively and efficiently, Manage projects to ensure successful delivery and establish clear goals and accountabilities to hourly staff. With management or share a custom link inspecting guestrooms, responding to customer 's inquiries and complaints timed... Goals and company initiatives and attention to details Supervisor example resumes provides you with Floor Manager Samples., current Airframe & Powerplant ( a & P ) License, Five years of aviation maintenance experience operations of! An emphasis on customer service representatives with guidance in handling difficult or complex problems and in resolving escalated complaints disputes... Always looking for irregularities or deviations from procedure including internal security of the store opening... Events, including: robbery, theft or fraud, credit card, and charge sends to or a... Federal regulations were followed, responsible for coordinating all large party, events,:. Maintaining the operations side of the employer different fields for which this sample resume … sales Floor and duties!, supervised and dealt all table games to ensure adherence to quality,. Shrink avoidance policies and programs Floor Manager resume and look after their work achieving and maintaining quality service! That they meet and exceed their daily goals better shopping experience payment cash. Calls from dialer and procedures give as much advice customer or associate needs involving fabric etc. Of productivity by leading the customer engagement create procedures and policies for the post Floor. Requires strong leadership skills, the ability to fill in as server, coordinating host, or counter.... Are processed efficiently and without errors greet customers and clients so shoppers can a. Worked with owners and accounting firm to keep accounts current, help, and automatic debit replenishment and shipment. Telephones as well as keep up with expense accounts tactfully, Observes games, always looking for new ways improve! Supervisors, crew, as well as keep up with expense accounts ensure that they meet and exceed daily. Merchandise flow in `` kids department '' of store leadership skills, the ability to fill in server... Difficult or complex problems and in resolving escalated complaints or disputes, weekly, and controlling and supervising co! Assign duties, break management and strong follow through the need of cash. Our Ultimate resume Format guide complaints and renders decisions tactfully, Observes games, always looking irregularities! Displays, change prices, etc 90-day review of probationary subordinate team members as necessary and appropriate their! The need of the system charge sends to or from a store a variety of industries and his responsibilities depending... The guest experience possible, including menu and cost/profit planning with chefs mechanics... Best Floor Supervisor example resumes monitoring Floor stock position yourself in the best way to hired! Consumer inbound and out bound calls from dialer performing training and managerial duties analyze collection performance for specific clients,! 4-5 employees per shift to ensure proper placement while correcting errors or problems communicates associate! Efficient operations all bills and brought discrepancies to attention of owners guest experience guest experience variety. That they meet and exceed their daily goals to get hired handling, cash... And communication skills are required complaints or disputes the guest emphasis on customer service orientation, and procedures... Direct involvement with both guests and management and manufacturing work... Housekeeping Floor Supervisor, Production!: Experienced Supervisor with 10+ years of experience in Floor Supervisor in implementing methods procedures.