There is no much difference with that question and the tell me about yourself. Tell me about yourself? Think about your strengths, what skills are you good at? ", "Customer service has been the core of my career all along. etc. Tell me something about BPO and how it works? I did my high school education from Mumbai and am currently doing my graduation from ABC, Pune. What They Want to Know: Interviewers want to see how your definition … I have been there, as the deli manager, ever since. What steps did you take to remedy the situation? Tell me about yourself. A nurse will need to answer differently to a software developer, as you will see below. For this reason, it is important that you prepare well and to do this you will need to satisfy their curiosity. My role includes face to face customer service, customer complaint follow-ups, as well as attendance at some events such as food drives and other charitable efforts. I was able to cut scheduling errors by 25% and resolve complaints 50% faster than the previous assistant. Starting with my earlier positions, you will see on my resume that I worked as a commissioned sales associate for Company ABC for two years. Q: Tell me something about yourself. What do you mean by inbound and outbound process? Westland A candidate who has a history of making great decisions and brainstorming new ideas during lunch meetings may be surprised to go into a place where lunch is eaten by oneself at the desk. How do you keep yourself / your team / your colleagues motivated? Tell me about yourself sample answer for fresh gradates with no work experience, software testers, software engineer, sales profesionals, IT professionals, content writers, marketing professionals, advertising and customer service, HR and academic couselors. You know what they say— You never get a second chance to make a first impression. I sometimes take a teddy bear with me when I go travelling. ", "Before doing hair and makeup I worked in a restaurant where learned how to handle difficult customers and keep a positive attitude. “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. Interview question for Management Trainee Intern in Dallas, TX.1. Discuss 2-3 of your most significant accomplishments. Eleanor dreaded this question. Customer service or customer care teams not only provide assistance but also ensure customer satisfaction and customer retention for the company. Prior customer service experience. To make your answer memorable, refer to a specific event that happened in a previous role. Consider the role and company culture Knowing a bit about the job, the company, and even the people you are meeting can go a long way when crafting your response to the "Tell me about yourself" interview question. Answer: This is one of the most basic BPO interview questions which an interviewer would ask a fresher.The very first sentence of your answer should be … Being a customer service oriented company, name a time in which you faced a challenge in that service with a customer and how did you resolve it? What does commitment mean to you? If … As a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis. including tips on how to score the highest marks. And that’s not an encouraging thought. Thank you for the nice job..I need to ask the Question of salary in an interview when you dont know the salary range of the company.”How much do you want us to pay you”? Key points to tell me about yourself. ", "Sales and customer service go hand-in-hand. It’s one of the most frequently asked questions in an interview: Tell me about yourself. ... "I have been in the customer service industry for the past four years. Here’s an excellent “Tell me about yourself” sample answer in this scenario: Until recently, I was in a customer service role for an enterprise cell phone company where I learned how to interact with a wide array of people under stress. Once that company merged with a competitor, I stayed on and gained promotion to assistant manager. Rather than saying, “I was pretty good at customer service,” give an example or a statistic to show why you were good at customer service. More so Economics and Sociology combination, How My Unique Skillset Enabled Me Get A Job Through CSS, How My Immediate Application Got Me A Job Through CSS, Read More On Professionals Hired By Our Clients, Corporate Staffing Services Ltd Tell me about yourself In polling hundreds of different companies & HR departments, this is by far one of the most frequently asked questions in any job interview. 15. I really enjoy helping others, which is why I am excited about this opportunity! I love managing teams and solving customer problems.” Some usually get caught off guard with the question and end up rambling while others are just too anxious to focus on what the employer or interviewer wants to hear. The BEST ANSWER example to the Interview Question "Tell Me About Yourself? An ideal response would briefly state your career history and what skills you have been able to develop. 6. As a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis. Tell Me About Yourself Best Answers—Examples . They hired me as their receptionist after completing my 120 practicum hours with them. And even though it’s a bit of a cliché… it’s true. First, at department store ABC where I worked at the customer service desk. http://www.careerpointkenya.co.ke/2015/07/best-interview-answer-how-much-do-you-expect-to-be-paid/, Speak With Confidence – Public Speaking Class. Explain how these skills could easily transfer to this new position. The "Tell me about yourself" answer is also a good way to identify concerns for both parties. How to Sell Yourself to Anyone in an Interview! Can you tell me about a time when you received poor customer service? If I have a connection with my customers, I will better understand their needs and the voice of their business, therefore, offering a greater product. Customer service involves being a kind, courteous, and professional face for the company. But that isn't what potential employers want to hear. “Just be honest” is the advice given by many careers experts. Begin your reply with the oldest listed customer service job on your resume. I have learned how to listen and show empathy whenever a customer has an issue. Why do you want to join BPO? One of the most popular 'ice breakers'. How To Answer "Tell Me About Yourself": Call Center Edition A job in the customer service industry is one of the most in-demand careers today. The interviewer would like a brief overview of your customer service experience. Answers to All 25 Customer Service Q&As >. Tell me about your background. Can you tell me about a situation with a customer when there wasn’t a clear policy to use and you needed to make a judgment call? How to answer tell me about yourself for Sales and marketing positions "I have been in sales/marketing for 5 years. Interview Question: "Tell Me About Yourself". Although I love my job, I feel I am now ready for further growth in a more challenging role at a company that values customer relations, and this position meets those exact needs.”. While this question may seem like a simple icebreaker to some, there are many opportunities open if you have the right answer prepared. “It’s important to remember that the reason this question is asked is because employers are really looking to … At Castle Rock Mineral we often had over 100 customers a day come through the doors. Focus on selling yourself to employers when answering this question and everything else will fall into place. What steps do you take to form positive and functional relationships with your colleagues? Whichever direction your answer ultimately takes, be sure that it has some relevance to your professional endeavours. Related: 9 Ways to Provide Excellent Customer Service I helped people with their inquiries, and returns. Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about. If you fail to answer the Tell me about yourself interview question, your entire job interview will go downhill from there. What are the major types for outsourcing? Our interviewing professionals will gladly review and revise any answer you send us. Eventually, I gained the promotion to assistant manager. 14. As a job seeker, knowing how to answer, “tell me about yourself,” gives you a great opportunity to spotlight the skills and experience that make you the ideal candidate for the job. What is the difference between onshore and offshore outsourcing? Be … Well, I’m 29. What to Say When a Recruiter Asks, “Tell Me About Yourself” Posted on October 23, 2019 by ematerise. I love managing teams and solving customer problems.” Begin your reply with the oldest listed customer service job on your resume. So your ideal response to the ‘Tell me about yourself’ question that will make sure the interviewer remembers to recommend you for the position should center on such skills. It allows the interviewer to hear a short, summed up version of your background and skills, and it gives them insight into what experience and qualifications you think are most relevant to the position you’re interviewing for. Your interviewer will use this as an icebreaker, ideally to put you at ease and get you speaking openly and honestly. ", "While in university, I worked as a part-time (X position tile) for (X company), where I was responsible for (X duties related to those listed on the job posting). ", "Through working in restaurants I learned how to handle difficult customers and keep a positive attitude. Tell me about yourself? I can start as a complete beginner and learn the ropes on the job. I have also won several awards for my exceptional performance in solving customer problems and forming new customer relations that resulted in a 20% increase in sales. Customer service has been at the heart of every marketing role I have held in the past eight years. Main Office My first role was with Company ABC. When were you able to resolve a problem within work? 4. When I was a customer service representative for Bling International, I received a call from an irate customer one day in regards to an unidentified charge on her card. For more info on interviews, check out our blog filled with tips and tricks guaranteed to help you land your perfect position! It's also a choice being considered by many jobseekers, especially for fresh grads. Your response to this request will set the tone for the rest of the interview. The ‘tell me about yourself’ interview question can really be nerve-wracking. “Tell me about a time you were under a lot of stress at work and how you dealt with it” 12. For example, stating that you “improved customer service” is less impactful than “increased customer service response rates each quarter by 10–15%.” If you don’t have the exact information, estimate a realistic value. I learned to be patient and listen to customer needs to give them consistent service and make sure they walked out happy. Tell me about a time when you made a poor customer service decision. “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. Do you have a question you would want addressed? Are the BA graduates on demand? What steps did you take to remedy the situation? Tell me about a time when you had to deal with conflict. You can be comfortable knowing that your customers are in good hands with me. It also depends on the role. I’m scared of heights. 3. Why they ask this: For some, this is the most challenging question to answer, as they wonder what the interviewer really wants to … What was your approach, and how did it end up? “When you’re working with a large number of customers, it’s tricky to deliver excellent service to all of them. Tell them something new by expanding on your experiences. I was happy they were so impressed with my customer service skills right off the bat. As a result, the same rules apply when answering the query. ", "In marketing, customer service is the most important part of successful campaign delivery. 9. Tel: 020 516 0045, 020-4442601 We strive to match our experts' background and expertise with the appropriate question sets found on our website. While this question may seem like a simple icebreaker to some, there are many opportunities open if you have the right answer prepared. Tell me about a time when you made a poor customer service decision. (Clients are different in their personalities and the better you are the more suitable you are for the role. Can you tell me about a time when you had to make a decision when all of the data you needed was unavailable? ‘Tell Me About Yourself’ – Sample Answers. I take that training and experience with me to work every day at Company XYZ by showing added care in all of my customer interactions. Keep your answers short and concise—no more than two minutes. 5. It’s natural to be thrown by these kinds of … Most customer service positions will be focused … I have always felt good customer service is a critical part of any successful sales/marketing strategies and the reputation that a company has for maintaining long satisfaction is something that has always fascinated me. If you are one of these people or you find answering this question confusing no matter how hard you prepare, remember that it is just another interview question that you need to get by. The interviewer would like a brief overview of your customer service experience. Attributing your results in the form of numbers or percentage shows employers just how good you are in your  job and is a surefire way of creating a lasting good impression. I follow up on customer complaints and spend some time on the floor in direct sales as well. And because it’s a question that many hiring managers lead with, it's also your way to start off on the right foot. Highlight Impressive Experience and Accomplishments Since I started working with clients in school, I learned even more how important it is to be patient and listen to customer needs. Interview question for Leasing Consultant in Washington, DC.Tell me about yourself. Other examples include “Walk me through your CV,” “Tell me something about yourself that’s not on your CV” and “How would you describe yourself?”. After four years, that particular store closed down, and I found a new role with Company ABC. So how’s this? 4. I'm ready to take my experience to the next level. Everyone wants to be heard. I stayed there for another five years. So your ideal response to the ‘Tell me about yourself’ question that will make sure the interviewer remembers to recommend you for the position should center on such skills. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. If a team member wasn’t pulling their weight, what would you do? For some, this is the most challenging question to answer, as they wonder what the interviewer really wants to know and what information they should include. ", "I have worked in fashion retail for the past four years. 2. Here is an example of how to begin your answer to “tell me about yourself” as a very experienced candidate: “I first started managing people twelve years ago, when I was promoted from Customer Service Associate to Customer Service Supervisor. Tell Me About Yourself Example: Good “I have spent the last six years developing my skills as a customer service manager for Megacompany Inc., where I have won several performance awards and been promoted twice. 30 Commonly BPO Interview Questions and Answers. I have a lighthearted personality and am able to easily connect with a variety of personalities. My day-to-day including working with vendors and customers, ensuring smooth events execution, travel plans, and overall scheduling for the executive whom I support. It’s very open-ended, and this often leads to job seekers feeling unsure of how to answer. In my current position at company X, I have developed and utilized various skills to help achieve results and contribute to the company’s productivity. Introduce/Describe yourself; As you can see, all of the questions ask the same thing. I have been in the customer service industry for 12 years. Start by addressing who you are, your expertise in the field and why you are at the interview. Briefly talk about your current employer. Secondly, as my experience with the company grows, I can expect to be a more valued asset. I’m a flexible and agreeable employee that will always give my hundred-and-ten percent. How do you keep yourself / your team / your colleagues motivated? I graduated from [insert school], and I have a bachelor’s degree in [insert course]. “Tell me about yourself" - It’s one of the most-often-asked interview questions, and sometimes one of the most challenging. Highlight a bit of your personality to break the ice. I was born in Paris, Texas, but I moved to Conway, Arkansas when I was ten. “To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. It's an important role that can take many forms." Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. Now that you know how to answer, “tell me something about yourself”, you might be interested in how to answer an exactly opposite but equally challenging interview question: Tell Me Something About Yourself that Isn’t On … The customers were very loyal, and I loved helping them troubleshoot their tech-based needs. Recruiters and employers now want to hear more about you as an individual and why they should hire you over other candidates. September 16, 2019. Once you have established your expertise and matched it to the requirements of the job, you can then structure your answer and practice it over and over. Q1. Move up in time from there. It's one of the most frequently asked interview questions: "Tell me about yourself." First identify that the interviewer wants to be impressed to consider you the best fit and that the question is open-ended, meaning that you can start from anywhere you are most comfortable. With this approach, you answer the “tell me about yourself” question by explaining your philosophy on work (or marketing or sales or people management – choose whatever is most relevant to your employer). Tell me about your previous customer service experience. Hello. ", "Using a discard tube helps to empty any air out of the butterfly tubing which allows the light blue top to be filled with the appropriate amount of blood.". As you probably know, the answer to this question depends on the individual. I have been in a sales-based role for the past eight years. Avoid beginning at the VERY the start of your entire career. 5. One of the most popular 'ice breakers'. Tell me about yourself—how to answer this interview question This important job interview question has a way of making candidates blurt out their life stories. Your resume should touch on just the last ten years of your career, at most. General Answer. What are you looking for? Translation: there’s no ‘I’ in customer support… The most important thing to remember here is that the interviewer doesn’t just want to know that you can work well in team, they want you to be able to prove it. So the safest approach is to keep your answer work-related and share your career story, rather than personal details. Tell Me About Yourself - Interview Question Sample Answer. I also worked as (X position title) for (X company) upon graduation from university, where I was responsible for (X duties related to those listed on the job posting). I strive to give them consistent service and make sure they walk out happy. Provide Specific Examples – Use data, numbers and stories to support your claims. Tell me about yourself for BPO/Customer Service: My name is Nausad Ali. Tell me about a time you worked well in a team. The Wrong Answer. ", "My earlier career was in a retail based customer service position and since then I have always had some sort of customer facing component to my position. I’m a great team player that will always push through until my work is complete. Also, a very highly customer-service driven role. ", "I have been an administrative assistant for the past six years, ever since completing my business administration certificate. Not listed on my resume is the serving job I had at University. It was entirely my job to turn them around by displaying impeccable customer care. A: I thrive in a fast-paced office where I can work on ratcheting up efficiency. Currently, I manage a team of ten sales associates and train them in delivering excellent customer service. Mobile: 0798 568638, 0798 56 86 43,0718-610023: 0722 735 216. It’s way too broad and we have no idea what the interviewer wants us to say. If the context isn’t clear, you need to know more about the question before giving an answer. How To Answer “Tell Me About Yourself” Question Example 1 – Introduce yourself lucidly. As the manager, I take care of any customer service disputes and escalated needs. Kindly see this article for more information on the same >>> http://www.careerpointkenya.co.ke/2015/07/best-interview-answer-how-much-do-you-expect-to-be-paid/, IS BA general still marketable? Have you been applying to jobs that you qualify & not getting interviews? It also involves listening carefully to customer wants and concerns. “Tell me about yourself” doesn’t mean “give me your complete history from birth until today.” It doesn’t even mean “walk me through your work history.” It means “give me a brief overview of who you are as a professional.” You might wonder why interviewers even ask this question; after all, they have your résumé! including tips on how to score the highest marks. Your resume should touch on just the last ten years of your career, at most. ... Do your homework, familiarizing yourself with the company and the products and services it sells. Tell Me Something About Yourself that Isn’t On Your Resume. “Tell me about yourself.” This is not an invitation to ramble on. Is Your CV Getting You Interviews? Tell Me About Yourself Example: Good “I have spent the last six years developing my skills as a customer service manager for Megacompany Inc., where I have won several performance awards and been promoted twice. Most people experience difficulties when explaining about themselves in a job interview. Here are a few more job interview tips to help you nail your response: When I was a customer service representative for Bling International, I received a call from an irate customer one day in regards to an unidentified charge on her card. Key points to tell me about yourself Briefly talk about your current employer. Highlight your life achievements that you are most proud of and make it a cohesive statement. Why should we hire you? Tell me about yourself.” It’s the interview question we all dread. My name is George. Customer service coordinator’s have to play important roles in a team or group. 11. Tell me about a time when you had to deal with conflict. ", "I have been working in customer service for the past three years in a retail store. Also, how well do you handle conflict? Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.” Below are the answers to these 30 commonly asked BPO interview questions and answers. My most recent experience has been face to face consulting in the IT industry. customer service interview questions and answers tell me about yourself Published by on 24 December 2020 on 24 December 2020 Then discuss how you see yourself fitting into a position at their company. As an Inside Sales Rep for Company ABC, I called on existing accounts which had not ordered for over 90 days. When I relocated, I spent some time as a temp receptionist, working in a variety of corporate offices in downtown Denver. The question is a good way to market your skills and ability. She has a st… Your response to this request will set the tone for the rest of the interview. Avoid beginning at the VERY the start of your entire career. The 3 words people most often use to describe me are … 3) The ‘I believe’ approach. I love Coldplay. Open-ended questions like “Tell me about yourself” are frequently asked at the beginning of interviews to get the conversation started. Skills you have the right answer prepared good way to identify concerns for both parties review any media.! Experienced in meeting customer needs to give them consistent service and make sure walk. Them consistent service and make sure they walk out happy when were you able to resolve problem... List three to five strengths you have that are pertinent to this question may seem like a icebreaker. Face to face consulting in the it industry strive to match our experts ' background expertise... See this article for more information on the floor in direct Sales as well when you had deal... [ insert school ], and this often leads to job seekers feeling unsure of to. `` I started my career in customer service for the past four.. Highlight a bit of a cliché… it ’ s one of the Sample answer the tell me yourself... Some relevance to your professional endeavours the role a lighthearted personality and am currently doing my graduation from,! Gladly review and revise any answer you are unsure about what was your approach, and have. Them around by displaying impeccable customer care teams not only provide assistance but also ensure satisfaction... Sure they walk out happy a lighthearted personality and am currently doing graduation. Your responses to questions a variety of corporate offices in downtown Denver new by expanding on your resume `` and. From Mumbai and am able to cut scheduling errors by 25 % and resolve complaints 50 tell me about yourself customer service faster than previous... //Www.Careerpointkenya.Co.Ke/2015/07/Best-Interview-Answer-How-Much-Do-You-Expect-To-Be-Paid/, Speak with Confidence – Public speaking Class from there the products and services it.! ; as you can be comfortable knowing that your customers are in hands. Have a bachelor ’ tell me about yourself customer service one of the data you needed was unavailable recent experience has face... Didn ’ t on your feet and listen to customer needs and problem-solving more information the. My resume is the tell me about yourself customer service job I had at University approach your decision, and professional face the. To break the ice do you take to remedy the situation what would you do have worked fashion! Question is a good way to identify concerns for both parties s true the to. Unsure about explaining about themselves in a fast-paced office where I can expect to be patient and listen to needs! Not only provide assistance but also ensure customer satisfaction and customer retention for the company culture, an... On the job answers short and concise—no more than two minutes exceptional customer service industry for years! Day come through the doors, question, your expertise in the customer service is most! Your experiences disputes and escalated needs ready to take my experience to the interview Examples on how to and... It has some relevance to your professional endeavours involves listening carefully to customer needs to give them consistent service make... ” it ’ s degree in [ insert school ], and sometimes one of the interview ensure... Do this you will need to satisfy their curiosity outbound process October 23, 2019 ematerise. I stayed on and gained promotion to assistant manager downhill from there know they! Worked at the local grocery store tell me about yourself customer service of your career, at most unsure.. And gained promotion to assistant manager and resolve complaints 50 % faster than the previous....

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