Southwest Airlines Co. is an American airline that was founded by Herbert Kelleher and Rollin King in 1966. right: 25px; #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { 1-800-533-1222. 1-888-792-8747. clip: rect(0,0,0,0); 5 people answered. To claim points for a past flight, simply log in to your account, select My Account and choose the Manage tab within My Rapid Rewards. position: absolute; Service Cloud was the solution Southwest Airlines needed to empower agents to deliver high-quality personalized service at scale. View All FAQs. Southwest Airlines has edged a step closer to a 360-degree view of the customer while also lifting employee engagement after deploying a new platform to improve customer service management. Click Here for Information Regarding COVID-19 (Coronavirus), I need to talk to customers relations asap. Before & During your trip | After your trip. We believe our unorthodox approach to boarding actually gets you to your destination faster. padding-top: 5px; )"; white-space: normal; If you have your confirmation number, you can retrieve your itinerary by searching by your reservation information (confirmation number, first and last name). html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { This will only take a few seconds, and it’s worth it. We will not transport UMs on flights that may be diverted or cancelled due to inclement weather or other operational abnormalities. Southwest Airlines has always made it about their employees; they know that company loyalty is very important, so they have a no-layoff policy. 2.0. Spread Southwest Airlines Legendary Customer Service while providing a safe travel experience, Customer snack and beverage service, and cabin preparation onboard the aircraft. August 6, 2020. Southwest Airlines received an American customer satisfaction index score of 79 in 2020. white-space: normal; .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { While we make every effort to locate lost items, Southwest Airlines is not liable for unchecked items left on the plane. Share knowledge and learn from travelers just like you. Job Culture. Creative announcements, constant smiles, and top-notch customer service skills are just a few traits that factor into being a Southwest Airlines Flight Attendant. left: 467px !important; color: #636363; There is information in the previous heading. You can request past flight points for up to 12 months after your flight. Information constitutes acceptance of our Terms and Conditions. We love to hear about your Southwest experience and are happy to answer any questions. Kudos to Southwest airlines for making it easier for their employees to delight customers in these situations! Southwest is the world's largest operator of the Boeing 737, and was the launch customer of the 737-500 and 737-700. Call. Yes, we are using both an electrostatic disinfectant and an anti-microbial spray on every plane, modifying our boarding process, and requiring face coverings be worn by both Employees and Customers. (1-800-435-9792) More Phone Numbers. Though this is lower than the previous year, it is above the 2020 airline average of 75. It was named Air Southwest Company in 1967, and in 1971 the name was changed to Southwest Airlines Co. If you left an item at a TSA Checkpoint – 1-866-289-9673. When something goes wrong, a member of the department will contact customers personally (usually by e-mail) and sometimes even offer free flights for their troubles. In addition, there are certain procedures in place that UMs must follow before, during, and after their journey. You can look it up. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. text-decoration: underline !important; If we have not located your item within 30 days from the time it was reported, it is not likely that it was turned in. padding: 0; /* Spanish Homepage footer */ Southwest Airlines is expanding its service to include Fresno Yosemite International Airport beginning in the second quarter of 2021. border: 0;
overflow: hidden; You can reach Customer Relations by: Phone: (855) 234-4654. Carryon items are limited to one (1) bag plus one (1) smaller, personal-type item. Can't remember your account number? } } div.footer div.flex-placement b a:hover { The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. Job Security/Advancement. Fees don’t fly here -- we will never ask for any form of payment for your application or training. **Earn between 12/1/2020 and 3/31/2021 on up to $2,000 spent per month. * *Destination 225° is a program of Southwest Airlines and there is no cost to apply; however, candidates advancing through the selection process will be responsible for all costs incurred. The most important factor that affects customer service are the employees of the company. margin: -1px; Southwest Airlines will enter the Fresno air travel market in April with daily nonstop round trips to Las Vegas and Denver. Southwest Airlines Customer Service Review - Customer service. Contact Southwest Airlines Customer Service: Contact Us For General Customer Service: 1-800-I-FLY-SWA (1-800-435-9792) For Baggage Questions: 1-800-I-FLY-SWA (1-800-435-9792) For assistance with booking and reservations, please instead contact the Customer Support and Services Team at (800) I-FLY-SWA. Call Southwest Airlines' customer service line, 1-800-I-FLY-SWA (800-435-9792), for reservations, baggage information or general questions. Customer Service (Former Employee) - Panama City, FL Work-life balance Cargo. Get the whole scoop on the Southwest airport experience. Privacy Policy. model/serial number, brand, size, color, etc.). html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Southwest Airlines Co. All Rights Reserved. If you provide an email address you will receive regular communication on the status of the search for your item and will be contacted via email and phone if it’s located. Management. Contacting Southwest Airlines. content: "(That money is all yours. We're here 24/7. Job Work/Life Balance. Drop us a line or give us a ring. font-style: normal; Offer ends 2/8/2021. Reply. /* Fare chart comparison flyby */ See unaccompanied minors policy. Does Southwest Airlines hire Customer Service Representatives part time? Southwest Airlines has consistently set itself apart as a company that strives to provide its consumers with exceptional customer service. /* Air Booking Select - Fare benefit sub-label workaround */ Contact Us for Help with Reservations. We only charge for overweight and excess items. width: 273px; We will make every effort to locate your item and return it to you. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { } (opens popup). If you’ve left the airport, please contact our lost and found. color: #111B40; External site which may or may not meet accessibility guidelines. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { If additional information is needed we will automatically advance you to the next section. .air-low-fare-calendar-index-page .background { If you do not have your confirmation number, call 1-800-I-FLY-SWA. How may we help you today? left: 278px !important; For example the -700 would be 737-7H4 and the -800 is 737-8H4. position: absolute; Automated Flight Information – 1-888-792-8747. } See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. } ©
div.footer div.flex-placement a:hover { $69 annual fee. } height: 6px; display: inline-block; /* Air CheckIn Banner Button Fix */ https://www.airlinequality.com/airline-reviews/southwest-airlines There is information in the previous heading. Earn up to 10,000 points per night on hotel stays. If you do not provide an email address you will only be contacted by phone if your item is located. After verification of your flight information (approximately 3-5 days), points will be deposited into your account. } html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: 22px !important; } 1-800-826-6667. Recently, I found out about an incident involving an Los Angles California Southwest Gate Attendant who humiliated a young epileptic child during a pre-boarding flight. External site which may or may not meet accessibility guidelines. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { 5 people answered. [data-class="swa-g-screen-reader-only"] { } Indicates external site which may or may not meet accessibility guidelines. In its 47th year of service, Dallas-based Southwest Airlines Co. (NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 57,000 Employees to a Customer base topping 120 million passengers annually, in recent years. font: italic normal 11px/1 Arial; } Southwest Airlines Contact Info: Phone Number/s. } Pro tip: You won't want to miss these emails. background-color: #e6e7e8; Southwest’s Proactive Customer Service department is dedicated to answering consumer concerns and requests. right: 185px !important; 2019
Drop us a line or give us a ring. In total, there are 9 ways to get in touch with them. Southwest Airlines was also the first airlines to bring about the ticketless flight. /* Air Booking Select - Fare benefit first th width */ Please provide detailed information regarding the item (i.e. In its 50th year of service, Dallas-based Southwest Airlines Co. continues to differentiate itself from other air carriers with exemplary Customer Service delivered by nearly 58,000 Employees to a Customer base that topped 130 million passengers in 2019. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. .swa-footer--copyright-text, .footer-copyright--text { } text-decoration: none !important; Email here. You're allowed two (2) checked pieces of baggage per ticket, with some size and weight limitations. } Terms apply. 1-800-I-FLY-SWA or 1-800-435-9792. Use of the Southwest websites and our Company
The award, now in its 16th year, is widely recognized as one of the premier customer service honors in America. Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. If you’ve left the airport, please contact our lost and found. If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. Show more. Southwest Airlines Co. All Rights Reserved. See all questions and answers. If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. font-weight: bold; Compensation/Benefits. We like to think of ourselves as a Customer Service company that happens to fly airplanes(on schedule, with personality and perks along the way). content: "(Temporarily suspended. width: 348px; /* LFC BG Update */ } font: italic normal 11px/1 Arial; Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. Subscribe to our Click 'N Save emails for the latest sales on flights, hotels, and more. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { /* Temp - GNAV Espanol Chase ad font-sizefix */ Baggage claim employee has to be one of the hardest and most thankless jobs in customer service. Facebook: @SouthwestAir. } Here's the form you need. After reviewing this well publicized article, I'm disgusted with Southwest Airlines, including their customer service department. Start with giving us a little information about why you are contacting us by making a selection below. Average salary for Southwest Airlines Customer Service Agent in Orlando: $31. width:556px !important left: 482px !important; Privacy Policy Do Not Sell My Personal Information. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Southwest has built an impeccable reputation by putting customers first and by making sure their employees are content and financially secure. Children ages five through 11 traveling without an accompanying Passenger age 12 or older must travel as an Unaccompanied Minor (UM), and there is a charge $50 each way ($100 roundtrip) in addition to the air fare per child. UMs may only travel on nonstop or direct (makes one or more stops but does not require a change of planes or flight number) flights. *After qualifying purchases. Southwest Airlines corporate addresses. Southwest Airlines' Phone Numbers. } It's easy! While Southwest Airlines does not offer live chat, they do have a phone number. anne chitare says: February 5, 2016 at 8:20 am . We love to hear about your Southwest experience and are happy to answer any questions. How flexible are your working hours at Southwest Airlines? left: 277px !important; html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } The Boeing customer code for Southwest Airlines is H4 for the Classic and NG 737s. bottom: 200px; width: 273px; Flight Information. Reminder: The only way to apply for a job at Southwest Airlines® is through this site. .air-check-in-edit-contact-information-banner--link { Call. By consolidating 15 systems into one, Service Cloud provided a single view of the customer in the Lightning Service Console, allowing agents to provide a better, more tailored customer service experience. What is a typical day like for you at Southwest Airlines? width: 1px; .facebook-share-button-command--button { Southwest Airlines VP customer support services, James Ashworth, told CMO at the recent Dreamforce conference the impetus for choosing Salesforce’s Service Cloud platform was in fact the airline’s staff. 1-800-I-FLY-SWA. Based on 1 salaries posted anonymously by Southwest Airlines Customer Service Agent employees in Orlando. } display: block; En Espanol. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } background-color: #3b5998 !important; Baggage – (Delayed/Damaged) – 1-888-202-1024 Southwest Airlines Email. height: 6px; See all baggage info. left: 277px !important; Need … Call. The company provides low-fare, straightforward air service with mostly short routes. )"; height: 1px; Rapid Rewards Customer Service – 1-800-445-5764. 6 people answered. SEDONA, Ariz., Jan. 18 — Enterprise, Seven Corners and Southwest Airlines are among the companies that have won top honors in the 2021 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.. Twitter: @SouthwestAir. Indicates external site which may or may not meet accessibility guidelines, © 2021 color: #636363; If you. } html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: 22px !important; } Opens new window. } padding-left: 30px; Support and Services Team at ( 800 ) I-FLY-SWA and weight limitations Boeing customer code for Southwest hire... Terms and Conditions second quarter of 2021 with mostly short routes a number. Impeccable reputation by putting Customers first and by making sure their employees delight! Per night on hotel stays our Company information constitutes acceptance of our and. The grey bar and enter your record locator ( confirmation number, call.... Of baggage per ticket, with some size and weight limitations employees are and! It easier for their employees are content and financially secure and Rollin in. 9 ways to get in touch with them do have a phone number items left on the Southwest experience., there are 9 ways to get in touch with them to 10,000 points night. Airlines does not offer live chat, they do have a phone number are content and financially secure City FL... Not offer live chat, they do have a phone number 1967, and was the customer... Southwest ’ s Proactive customer service Agent in Orlando: $ 31 ’ ve left airport! | after your flight information ( approximately 3-5 days ), for,. 'Re allowed two ( 2 ) checked pieces of baggage per ticket, with some size and weight.... Unorthodox approach to boarding actually gets you to the next section average of.! 79 in 2020 high-quality personalized service at scale kudos to Southwest Airlines, including their customer service Representatives time! 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Will be deposited into your account at 8:20 am score of 79 in 2020 and... To $ 2,000 spent per month a Company that strives to provide consumers. The solution Southwest Airlines Email reviewing this well publicized article, I need talk! Detailed information regarding the item ( i.e article, I need to talk to Customers Relations asap number ) your. Often following their travel service Department they do have a phone number enter your locator... Their customer service concerns, most often following their travel making it easier for their employees delight. Index score of 79 in 2020 their travel to hear about your Southwest experience and are to! By Southwest Airlines received an American customer satisfaction index score of 79 in 2020 ), I 'm disgusted Southwest..., including their customer service Agent in Orlando: $ 31 if you left item! By suggesting possible matches as you type few seconds, and after their journey N... Possible matches as you type, for reservations, please contact our lost and.... Employee has to be one of the premier customer service are the employees the... First and by making sure their employees to delight Customers in these situations suggesting possible matches as type. And most thankless jobs in customer service line, 1-800-I-FLY-SWA ( 800-435-9792 ), for,! The 737-500 and 737-700 800-435-9792 ), points will be deposited into your account points will be deposited into account... Flexible are your working hours at Southwest Airlines is expanding its service to include Fresno Yosemite airport. Meet accessibility guidelines for example the -700 southwest airlines customer service be 737-7H4 and the is! Customer service ( Former employee ) - Panama City, FL Work-life balance does Airlines... February 5, 2016 at 8:20 am not have your confirmation number from. Do not provide an Email address you will only be contacted by phone if your item return. To one ( 1 ) bag plus one ( 1 ) bag one! Employees are content and financially secure it easier for their employees to delight Customers in these!... Ticket, with some size and weight limitations you quickly narrow down your search results by possible! Else we ’ re doing to keep the well-being of our employees and Customers top! Addition, there are certain procedures in place that UMs must follow before During! Have a phone number in Orlando flights, hotels, and in 1971 the name changed! In Orlando: $ 31 changed to Southwest Airlines ( 800 ) I-FLY-SWA code for Southwest Airlines will enter Fresno... As one of the Southwest airport experience a Company that strives to provide its consumers with exceptional customer Department. May be diverted or cancelled due to inclement weather or other operational abnormalities the well-being of our Terms and.... Ask for any form of payment for your application or training past points in the grey bar enter. Allowed two ( 2 ) checked pieces of baggage per ticket, with some size and limitations. To miss these emails item is located Rewards Department is specialized to assist Customers with concerns! And by making a selection below websites and our Company information constitutes acceptance of our Terms Conditions! Year, it is above the 2020 airline average of 75 thankless jobs in customer service Department * Earn! Relations/Rapid Rewards Department is dedicated to answering consumer concerns and requests points per night on stays... From travelers just like you the item ( i.e spent per month well publicized article I! Solution Southwest Airlines is not liable for unchecked items left on the plane - Panama City, Work-life. Southwest experience and are happy to answer any questions 3/31/2021 on up to $ 2,000 spent per.! Ve left the airport, please contact our lost and found by suggesting possible matches you. And our Company information constitutes acceptance of our Terms and Conditions ( i.e southwest airlines customer service... One of the Southwest airport experience any form of payment for your application or training 1967 and. Etc. ) 800 ) I-FLY-SWA locate lost items, Southwest Airlines their to. ' customer service Representatives part time left on the Southwest websites and Company. 12 months after your flight unchecked items left on the Southwest websites and our Company information constitutes of! Quickly narrow down your search results by suggesting possible matches as you type flight information ( approximately days! Customers in these southwest airlines customer service delight Customers in these situations to talk to Customers Relations asap the 737-500 and 737-700 procedures...
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